> initializing...
TIMOTHY GRIFFIN
TECHNOLOGIST · BUILDER · CREATIVE
> ABOUT_ME
I'm an IT professional with 20+ years in the Apple ecosystem — currently working as TechOps Infrastructure at Apple's App Store Review, where I keep the systems running that keep the App Store running for millions of developers worldwide.
My career spans the full Apple stack: Genius Bar repairs, remote support, app evaluation, and now global infrastructure across Sunnyvale, Cork, and Singapore. I've shipped MDM rollouts for hundreds of devices, built VPN solutions for secure remote work, and kept 24/7 operations running without breaking a sweat.
Outside of work I run a self-hosted homelab — Docker stacks, media automation, WireGuard VPN tunnels, Nextcloud, and more. If it can be automated, it will be automated. I hold a BFA from the Kansas City Art Institute and I'm currently pursuing a Graduate Degree in IT Management at Colorado State Global Campus.
EXPERTISE
- >Apple Ecosystem
- >macOS / iOS / tvOS
- >MDM & Fleet Mgmt
- >IT Infrastructure
- >Cross-functional Ops
HOMELAB
- >Docker / Linux
- >WireGuard VPN
- >Self-hosted Cloud
- >Media Automation
- >Python Scripting
BACKGROUND
- >BFA — KCAI
- >MS IT Mgmt (WIP)
- >Graphic Design
- >Technical Training
- >Process Improvement
> CAREER_LOG
Infrastructure engineer supporting 500+ App Review staff across three global locations. MDM rollouts, cross-functional ops, process engineering, 24/7 on-call.
Evaluated app features and UX, collaborated with dev teams, gathered user research, and maintained technical documentation across the Apple app portfolio.
Remote technical support lead. Built training programs, coordinated scheduling, and developed cross-functional solutions for Apple customers and retail teams.
Hardware repairs, triage, and customer consulting across all Apple product lines. Developed data transfer workflows that improved team speed and accuracy.
Taught Computer Art Studio — Photoshop, Illustrator, InDesign, and typography to first-year students.